1. Rental Terms
1.1 Contracting Parties
A rental agreement is concluded between the Rental Company and the Renter when the reservation has been confirmed and/or the rental agreement has been signed.
The Renter may be a private person or a company. If the Renter is a company, the person signing the rental agreement confirms that they are authorized to represent the company in the rental transaction.
The Renter (driver) must have:
- a valid driving licence
- at least one (1) year of driving experience
- the minimum age required by the Rental Company
The person signing the rental agreement is personally liable for the obligations arising from the rental agreement if the legal entity marked as the Renter is unwilling or unable to pay.
1.2 Vehicle Pickup and Return
The Rental Company will deliver the vehicle to the Renter in roadworthy condition, in compliance with applicable laws and equipped as agreed, at the agreed time and place. Upon request, the Renter will be given sufficient instructions on how to use the vehicle.
The vehicle is inspected by the Rental Company or its partner before handover. The Renter is also obliged to inspect the vehicle upon collection and to immediately report any existing damage or defects to the Rental Company.
The vehicle and all its accessories must be returned to the agreed location at the end of the rental period. The rental period ends when:
- the vehicle and its keys have been returned to the Rental Company, or
- the Rental Company has received the Renter’s notification that the vehicle has been returned to a return location approved by the Rental Company.
Late return entitles the Rental Company to charge the full rental fee for the delay period as well as compensation for any additional costs caused by the delay. The Rental Company is not responsible for any property left in the vehicle at the time of return.
1.3 Rental Period
The rental period starts at the time specified in the rental agreement when the vehicle is handed over to the Renter and ends when the vehicle and keys have been returned and/or the return has been notified to the Rental Company as described above.
If the Renter wishes to extend the rental period, this must be agreed in advance with the Rental Company. If the vehicle is not returned by the agreed time and no extension has been agreed in a verifiable manner, the Rental Company has the right to report the matter to the police.
Early return of the vehicle does not oblige the Rental Company to refund any prepaid rental fees, unless otherwise agreed.
1.4 Use of the Vehicle
The Renter must use the vehicle carefully and only in the normal manner for which it is intended. During the rental period, the Renter must monitor the condition of the vehicle, including:
- tyre pressures
- oil and other fluid levels
The vehicle must always be locked when parked.
Only drivers listed in the rental agreement are allowed to drive the vehicle. All drivers must have a valid driving licence, at least one year of driving experience and meet the age requirements of the Rental Company. The Renter is responsible for informing all drivers of these rental terms.
The vehicle may not be used for:
- illegal purposes
- towing
- competitions or training for competitions
- driving instruction
- driving on ice outside official ice roads
The vehicle may not be taken outside the borders of Finland without the prior written consent of the Rental Company.
1.5 Transport of Pets
Transport of pets in the vehicle is prohibited without prior permission.
If the Rental Company allows pets to be transported, this must be agreed separately in the rental agreement, and the Renter is responsible for ensuring that:
- the pet is transported in an appropriate carrier or with suitable restraints
- the vehicle is returned clean and in normal condition
The Renter is liable for any damage to the upholstery or interior caused by pets, as well as for all cleaning and detailing costs resulting from excessive dirt or odours.
1.6 Renter’s Liability
The Renter is liable for any damage to or loss of the vehicle and its accessories during the rental period, as well as for loss of use during repairs, up to the amount of the contractual rental fee for a maximum of 30 days.
The Renter’s liability is limited to the deductible (basic excess) specified in the rental agreement for each damage incident, unless the damage is caused by:
- overloading the vehicle
- smoking in the vehicle
- damage to the upholstery or interior
- driving with over- or under-inflated tyres
- loss of keys
- use of incorrect fuel
- snow damage where warning signs have been posted
- driving in spaces that are too narrow, on poor roads or in unsuitable areas
- other careless or incorrect use of the vehicle
In such cases, the Renter is liable for the damage in full, without the limitation of the deductible.
The Renter is always fully liable for:
- parking and parking violation fees
- private parking control fees
- overloading fees
- penalty fees, fines, tolls and congestion charges
and any related administrative costs.
By signing the rental agreement, the Renter authorizes the Rental Company to provide the necessary personal data to the authorities for the purpose of imposing the above-mentioned charges and penalties.
The Renter is fully liable for any damage resulting from:
- criminal acts
- driving under the influence of alcohol or drugs
- intentional or grossly negligent breach of these terms.
The Renter is released from liability towards the Rental Company, including the deductible, if the Rental Company receives full compensation for the damage from a third party or their insurance company.
1.7 Rental Company’s Liability
The Rental Company is liable for any technical fault or other defect in the vehicle that appears during the rental period and is not caused by the Renter’s misuse or negligence. In such cases, the Renter may request:
- repair of the defect, or
- a price reduction corresponding to the defect.
If the Rental Company is unable to provide the vehicle for the Renter’s use in accordance with the rental agreement, the Renter is entitled to compensation for direct and reasonable costs caused by the delay.
The Rental Company is not liable for indirect or consequential damages (such as loss of income, accommodation costs or similar expenses), unless otherwise required by mandatory legislation.
1.8 Lost Property
The Rental Company is not responsible for any property left in the vehicle.
If any items belonging to the Renter or a third party are found in the vehicle after the rental period, the Rental Company may store such items for a reasonable period and return them to the owner after proper identification. A reasonable handling and shipping fee may be charged for storing and forwarding lost property.
1.9 Refuelling
The Renter pays for all fuel used during the rental period. The correct fuel type for the vehicle is indicated in the rental agreement and/or the vehicle registration documents.
The Renter is fully liable for any damage caused by refuelling or using the wrong type of fuel.
Unless otherwise agreed, the vehicle must be returned with at least the same fuel level as at handover (or with a full tank, if agreed). If the vehicle is returned with insufficient fuel, the Rental Company has the right to charge:
- the missing fuel
- a refuelling service fee
according to the Rental Company’s current price list.
1.10 Damage and Accidents
The Renter must immediately inform the Rental Company of any damage, defect or accident involving the vehicle during the rental period.
In the following cases, the Renter must also notify the police without delay:
- traffic accident
- crime involving the vehicle
- personal injury or injury to an animal
In case of damage, the Renter must complete a written damage report for the Rental Company. The Renter is fully liable for any additional damage resulting from failure to make the required notifications.
If the defect or fault is the responsibility of the Rental Company, the Renter may, if necessary to continue the journey, have a minor repair carried out on their own initiative up to a maximum cost of EUR 75 at the Rental Company’s expense. A receipt for the repair and payment must be provided to the Rental Company.
1.11 Payment on Site
Unless another method of payment has been agreed, the rental fee and any additional services are paid when collecting the vehicle at the Rental Company’s premises. Payment is made by an accepted payment card or another method approved by the Rental Company.
The Rental Company has the right to make a pre-authorization (security deposit) on the Renter’s payment card to cover the estimated rental fee and any additional charges. If deemed necessary, the Rental Company may require two (2) credit cards as security.
By entering into the rental agreement, the Renter accepts that the final rental charges may be debited from the specified payment card without a separate signature.
1.12 Online Payment
For online reservations, payment is made using the online payment methods provided by the Rental Company at the time of booking or as otherwise specified by the Rental Company.
By paying online, the Renter accepts that the Rental Company may charge the same payment method for:
- additional rental fees due to extension of the rental period
- fuel and refuelling charges
- the deductible in case of damage
- parking and other charges mentioned in section 1.6, including administrative fees
Payment terms and any refunds are governed by these rental terms and applicable legislation.
1.13 Reservations and Cancellation Policy
Reservations can be made online, by phone or at the Rental Company’s premises. A reservation becomes binding when it has been confirmed by the Rental Company and/or when the Renter has paid the required payment.
A reservation can be cancelled by phone, by email or using the Edit or Cancel Your Reservation form on Bensalenkkarit.fi.
The following cancellation terms apply:
- cancellations made at least 48 hours before the rental starts are free of charge
- cancellations made less than 48 hours before the rental starts are subject to a €25 cancellation fee per booking
- if the booking is not cancelled before the rental start time, an additional €50 no-show fee will be charged
If cancellation protection has been purchased for the booking, the rental price will be refunded in full when the booking is cancelled at least 2 hours before the rental starts. The price of the cancellation protection itself is non-refundable.
1.14 Value Added Tax (VAT)
All prices include the applicable value added tax (VAT), unless otherwise stated. If the VAT rate changes, the Rental Company has the right to adjust its prices accordingly, also for existing reservations, if permitted by law.
Locations
Bensalenkkarit Pakila
Pakilantie 66, 00660 Helsinki
Bensalenkkarit Itäväylä
Linnavuorentie 30, 00950 Helsinki
Customer experiences
Sylva K
Service has always been good here, especially on the maintenance side over the years. Last time we even got help and advice free of charge. Thank you.
Mika S
A proper, traditional service station. There’s a car repair shop, lunch, car wash and everything you need. The yard can be completely full at times. I’ve visited many times.
Kalle M
From 21:00 to 06:00 the 24/7 car wash is 50% off the normal price. The result was really good even though I only used the brushless wash! I can warmly recommend it.
Satu K
A nice café with a wide selection and an AD car service in the same place.
Petri S
Good service and tasty food.