FAQ / Frequently Asked Questions

Here are some of the most frequently asked questions and our answers

1. BOOKING AND RENTAL

1.1 How can I book a car?

You can book a car through our website, by phone or directly at our rental location. The booking becomes binding once we have confirmed it and/or the required payment has been made according to our terms. If you provide your contact details, you will receive a booking confirmation by email.

1.2 What are the requirements for the driver?

The driver must have:

a valid driving licence
at least one (1) year of driving experience
the minimum age required by the rental company (shown during booking)

Only drivers listed in the rental agreement are allowed to drive the vehicle.

1.3 Can I change or cancel my booking?

Yes, you can change or cancel your booking within the limits of our terms.

Cancellations made within the specified time limit before the rental starts may be free of charge
For late cancellations or no-shows, we may charge a cancellation fee according to our price list or at least one day’s rental fee

Exact cancellation times and fees are shown during the booking process and in our price list.

1.4 What documents do I need when picking up the car?

Please bring:

a valid driving licence
an additional ID if needed (e.g. passport)
for business customers, any required company details / authorization

You will also need an accepted payment card to pay the rental and any security deposit.

2. VEHICLE USE AND RETURN

2.1 How is the car handed over and inspected?

The rental company hands over the car in roadworthy condition, compliant with the law and equipped as agreed, at the agreed time and place.

We inspect the vehicle before handover
You must also inspect the vehicle when you collect it and immediately report any existing damage or defects

This ensures that both parties have a clear understanding of the vehicle’s condition at the start of the rental.

2.2 How should I return the car?

The car must be returned:

to the agreed location and at the agreed time
with all accessories and keys
with at least the same fuel level as at handover (or with a full tank, if agreed)

The rental period ends when the car and keys have been returned or when you have notified us that the car has been returned to a return location approved by the rental company.

2.3 What happens if I return the car late?

If the car is returned late without an agreed extension of the rental period, the rental company has the right to:

charge the full rental fee for the delay period
charge compensation for any additional costs caused by the delay

If the car is not returned at all and no extension has been agreed, the rental company has the right to report the matter to the police.

3. DAMAGES, FINES AND LIABILITY

3.1 Who is responsible for parking tickets and fines?

The renter is always responsible for all charges incurred during the rental period, including:

parking and parking violation fees
private parking control fees
speeding and other traffic fines
overloading fees, road tolls and congestion charges

By signing the rental agreement, you authorize the rental company to provide your details to the authorities for the purpose of imposing these charges. We may also charge reasonable administrative fees related to these payments.

3.2 What should I do if I have an accident or the car is damaged?

Always follow these steps:

First ensure everyone’s safety
Call the emergency number 112 if needed
Inform the rental company immediately
Inform the police in case of a traffic accident, crime, personal injury or injury to an animal
Complete the written damage report as instructed by the rental company

The sooner you inform us, the better we can help and minimise any additional damage.

3.3 How much is the excess (deductible) in case of damage?

The amount of the excess is specified in the rental agreement.

The excess is charged separately for each damage incident
In some cases, the excess can be reduced or waived for an additional fee

However, the limitation of liability does not apply to damage caused, for example, by incorrect fuel, smoking in the vehicle, loss of keys, intentional or grossly negligent behaviour, or driving under the influence – in such cases you are fully liable for all costs.

4. PAYMENT AND OTHER QUESTIONS

4.1 How can I pay for the rental?

You can pay:

on site when collecting the car, using an accepted payment card or other agreed payment method
online at the time of booking, using the payment methods offered by the rental company

The rental company has the right to make a pre-authorization (security deposit) on your payment card to cover the estimated rental fee and any additional charges.

4.2 Can the rental company charge additional fees after the rental?

Yes, if there is a valid reason according to the rental terms. The rental company may charge the payment card specified in the agreement for example:

the excess in case of damage
missing fuel and a refuelling service fee
additional rental fees due to extension of the rental period
parking and other charges mentioned in the terms, including administrative fees

The final invoice is calculated after the rental, and you accept this when entering into the rental agreement.

4.3 What happens if I leave personal items in the car?

The rental company is not responsible for any items left in the vehicle.

If personal belongings are found after the car has been returned, we may store them for a reasonable period
Items are returned to the owner once identity and ownership have been reliably verified
A reasonable handling and shipping fee may be charged for storing and forwarding lost property

Locations

Customer experiences

Sylva K

Service has always been good here, especially on the maintenance side over the years. Last time we even got help and advice free of charge. Thank you.

Mika S

A proper, traditional service station. There’s a car repair shop, lunch, car wash and everything you need. The yard can be completely full at times. I’ve visited many times.

Kalle M

From 21:00 to 06:00 the 24/7 car wash is 50% off the normal price. The result was really good even though I only used the brushless wash! I can warmly recommend it.

Satu K

A nice café with a wide selection and an AD car service in the same place.

Petri S

Good service and tasty food.